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Mature age men and women working across various industries and roles now have a digital home at Maturious – a unique talent marketplace where they are truly valued and recognised for their diverse experience and capabilities.

Please read on to learn about the maturious application process for the available roles.

What’s on offer?

Multiple Job Opportunities - Sales & Service Consultant Roles

QBE Opportunity

QBE are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Their product portfolio includes property, motor, crop, energy, marine and aviation. QBE employ a team of more than 11,800 people, in 27 countries around the world.

QBE Personal Lines are currently seeking mature age applicants for multiple full and part-time sales and customer service roles located in their brand-new Parramatta office. QBE will provide you with 4 weeks of paid full-time training and support for personal development through mentoring and internal programs.

Hours of operation are currently 8am to 8pm Monday to Friday and 8am to 1:30pm on Saturdays, including public holidays (variable rosters)

  • Available roles: 8
  • Division: Centre of Customer Excellence
  • Role: Sales and Service Consultant
  • Salary package: $60,270 per-annum + 7% discretionary annual bonus
  • Location: Paramatta
  • Role type: Full Time (36.25 hours) and Part Time (20 hours)
  • Work type: Hybrid – Office WFH
  • Industry/Sector Experience: Not essential
  • Start date: October 2021

Job Profile 

These are fast-paced roles and will require you to handle calls daily from existing and new customers, providing them first-class service, cross-selling products, handling complaints and any other general enquiries which may arise.

  • This is a phone-based customer contact centre sales role where you will help QBE customers understand their insurance requirements.
  • Provide QBE clients with an excellent and efficient customer experience.
  • Be the first point of contact for customer resolution within the delegated authority.
  • Maintain accurate customer and policy records on systems via quality data processing.
  • Initiate opportunities to educate customers on the benefits of QBE products and what QBE can offer to protect their and their family’s lifestyle.

The successful applicant(s) will need to initiate work rights, police, employment, and credit checks through QBE online provider prior to receiving an offer from QBE. All checks must be completed and cleared prior to the first day of employment.

Who is QBE looking for?

Mature age people with a diverse range of customer, retail, and sales experience who have a genuine passion for customer service and retail. As a guide, here’s a list of occupations which have the capabilities to become a successful and valuable member of the QBE Sales and Services team.

Related occupations: Reservation and Transportation Agents; Ticket and Travel Agents; Advertising Sales Agents; Retail Sales Workers; Banking Retail or Small Business; Customer Service Representatives; Front of House Hospitality; Front of House Accommodation; Telemarketers (outbound); Sales and Marketing Specialists; Insurance Sales Agents; Real-estate Sales Agent

What do QBE offer?

  • Opportunities to establish a career in Personal Lines and develop into future roles across QBE both Australia-wide and internationally
  • Public holiday and overtime (including weekend) loading rates
  • ‘Hybrid Working’ – a mix of working in the office and at home to enhance your work/life balance
  • Access to REACH My Best - free holistic wellbeing coaching, nutritional, financial, and legal advice, and confidential counselling
  • Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums
  • The ability to maximise retirement savings through voluntary super contributions and company matching
  • Access to Family and Domestic Violence leave and support through QBE’s Family Domestic Violence First Responder Network
  • A sustained commitment to Reconciliation, having launched our first Reconciliation Action Plan in 2015
  • Discounts on insurance products, car hire, hotels, goods, and services

This is definitely an exciting employment opportunity to work for an international brand, in a positive and dynamic team environment.

Application Process – Capability Profile

Our Capability Profiling process is quite different from writing or loading a CV to a job board. For good reason, CV's and job boards fail the vast amount of mature age people seeking employment.

With your help we can build you a Candidate Capability Profile. Your Candidate Profile represents your true employment value, it describes when you’re available for work, where you live, how far you’re willing to travel, the industries and roles you’ve worked in, your salary expectations, and the type of work you’re interested in

Note: to be matched to the available roles your Capability Profile will need to be completed and published. If you need help don't hesitate to get in touch.

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Here are nine reasons mature age candidates love Maturious.

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Maturious is the first-ever talent-matching platform to connect employers with mature age workers.

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Maturious matches the Job DNA of a vacant role to candidate Job DNA to shortlist and hire capable talent.

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Maturious takes the guesswork out of the talent assessment and shortlisting adding true objectivity to a traditionally subjective process.

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Maturious mitigates the risk of mis-judgements caused by bias or false logic during the talent acquisition and hiring process.

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Maturious dives much deeper than other talent matching platforms by assessing the depth and breadth of each candidate’s capabilities.

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Maturious applies user-centred capability profiling tools to present the true employment value of a mature age workers talents.

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Maturious’s clever algorithms eliminate biases in talent acquisition to ensure the most capable candidates are shortlisted and hired.

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Maturious receives Job Profiles for matching and instantly builds shortlists of viable mature age candidates for review.

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Maturious gives you control of the whole process and opens up a new talent and job marketplace of unique possibilities.

Note: to be matched to the available roles your Capability Profile will need to be completed and published. If you need help don't hesitate to get in touch.

You’ll register a username and password, and then receive an email with a link to verify your account. Once you’re verified you can securely log in to the Maturious Platform and create your Candidate Capability Profile.

Our Capability Profiling process is quite different from writing or loading a CV to a job board. For good reason, CV's and job boards fail the vast amount of mature age people seeking employment.  

Maturious will guide you through the steps as you create your Profile. You will be required to curate and assess your acquired capabilities for each role you’ve held, over your entire working career. 

You will need to put aside need between 60 and 90 minutes to complete your Capability Profile, but there’s no rush. Take as much time as you need. You can save your profile and return to finish it later. 

Also, before you start, we recommend spending a few minutes reading through our FAQ’s to help get familiar with the Capability Profiling process.

As soon as your Capability Profile (CP) is 100% complete and published you’re live and ready to be matched to vacant roles.

This won’t happen overnight - because we don’t match keywords to create false hope. We match Job DNA to build viable shortlists for a role.

When an employer publishes a Job Profile for a vacant role the Maturious Talent Matching Engine matches the CP’s with the closest Job DNA to the vacant role.  Matched CP’s are notified by email to confirm their availability and interest in the role.

Interested and available CP’s are submitted to the relevant hiring managers to review and confirm the final shortlist. Contact details are provided to the hiring manager to discuss the job opportunity directly with the confirmed list of shortlisted candidates. CP’s not included in the final shortlist are notified by Maturious.

Note: to be matched to the available roles your Capability Profile will need to be completed and published. If you need help don't hesitate to get in touch.

How Maturious works

We don’t use AI-based algorithms to mimic human intelligence to match people to job ads or position descriptions. And we don’t use rudimentary filtering (often passed off as artificial intelligence) such as key-word tools, to match skills. The way we work is far more precise and valuable.

Maturious goes deeper than other talent matching platforms by capturing the capabilities of mature age workers such as yourself that are undervalued by other recruitment models. We call this your Job DNA, and it contains your acquired capabilities over your entire working career.

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Note: to be matched to the available roles your Capability Profile will need to be completed and published. If you need help don't hesitate to get in touch.

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Maturious’ unique and comprehensive recruitment process helped me creatively imagine where I could and would like to be at the next phase of my career. 

As a result, I am excited to have recently been matched to an entirely different role and sector, and where my years of experience and skills, have been objectively tested to be highly transferable, valued and needed.  I am looking forward to the deeper personal and professional development opportunities that this new career pathway will bring! 

Furthermore, I am inspired by the courage, vision, and leadership of David Tarr (Maturious CEO & Founder) and Maturious’ Employer Partners, who are genuinely intent on addressing the rather ugly realities of ageism bias in our job search market. Their recruitment philosophy is refreshing, and their approach is innovative indeed. 

Thank you and more power to all in this pioneering journey together.

Thanks again, all the best in 2020 and hope to keep in touch.

Nadine De Villa

Note: to be matched to the available roles your Capability Profile will need to be completed and published. If you need help don't hesitate to get in touch.

Don’t hesitate to email [email protected] or call 1300 144 665 if you have any issues or questions.

Dual service 360 Capability Profiling & Talent Matching Platform for hiring professionals and mature age job seekers.

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